Yes, we do. However, you can find the countries we cover at the checkout.
Depending on where you live, some orders may take 2 to 3 days or 5 to 7 days to be delivered to you. However, some international order takes 2 weeks to a month to be delivered.
Yes. We only sell product as depicted on oneofftags.com
We only sell products in picture-perfect condition so, in the exceptional circumstance that you should receive a faulty product, please contact us at info@oneofftags.com OR from your account page, look for “Order Return Requests” and click on it to continue with your return process.
If, by mistake, you are sent a product you did not request, please contact us at info@oneofftags.com OR from your account page, look for “Order Return Requests” and click on it to continue with your return process.
Forms of payments available for now are Cheque, Bank Transfer and PayPal & Stripe payment system, which accepts various credit cards, Revolut Pay and Klarna.
In unusual cases, at Checkout page, Cash On Delivery may be available for customers living within some certain London boroughs.
Yes, all data is encrypted and transmitted using Secure Socket Layer (SSL). All Visa and Mastercard transactions are accepted only through Secure Electronic Transaction (SET).
Once we have verified that the credit card is accepted by SET, the system will then contact the emitting bank thus allowing the purchaser to make the purchase. Once the bank has confirmed the card authenticity, the debit will go through. Should this not be the case, the order will be cancelled.
As soon as we receive the parcel containing the product, we will proceed with the repayment within 30 days of receipt of the returned parcel. You will be repaid with the same method originally used for your payment; should this have been Bank Transfer/Cheque/Cash on Delivery; you would need to provide us with the following details via email:
Full name of the account holder
Name of the bank
Account number & Sort code
IBAN number
The only language available on oneofftags.com for now is English.
From your account page, click on “Order” and click on “View” and find "Cancel Order" to continue with the cancellation process. Do note that, order may not be cancelled if already dispatched and in transit.
It is not necessary to have an account to place an order on oneofftags.com, however, having an account would let you have access to various benefits: order tracking, coupon, sales info, easy order returns, etc.
On the oneofftags.com look for "Track Order" button below the webpage and click on it to enter your order number and your email address to check your order status.
If you did not register at the point of purchase, please contact us at return@oneofftags.com and state the product that you wish to return and the reason for the return. For a registered customer, from your account page, look for “Order Return Requests” and click on it to continue with your return process.
Do note that, for hygiene purpose, products such as underwear and perfumes are not eligible for return and do note that returned product must retain the original tags and maintain its original condition otherwise the return will not be accepted.
Yes. All you need to do is sign up for our Newsletter and you will receive news on all our new arrivals and oneofftags.com promotional activity.
On the login page, click the "forgot password?" button and input your email address or phone number (if you initially registered with phone) to retrieve your password.
Once your order or payment is submitted you would see a confirmation page and receive a confirmation email detailing your order information and status. If this email does not arrive, please contact us at info@oneofftags.com
